Frequently Asked Questions

When are you open?

We are open Monday to Friday. We are closed on Bank Holidays and weekends. The site will close from Monday 11th August 2025 until Monday 25th August 2025. The site will also close between Christmas and New Year's Day.

Where are you based?

Our site is based at Warwick Meadows, Hellidon Road, Charwelton, NN11 3YZ

What times do you drop and collect?

We are open Monday to Friday and offer collection in the morning between 8am & 9:30am and we begin dropping dogs home between 3:30pm and 5pm.

Where do you pick up from?

We offer convenient pick-up and drop-off services in Banbury and its nearby areas, as well as Charwelton and its surrounding villages.

What is your cancellation policy?

We require 24 hours notice for cancellations. If you cancel within 24 hours, you will be charged for the day. If you cancel more than 24 hours in advance, you will not be charged.

What is your policy on vaccinations?

Dogs must be fully vaccinated. Please click here for more information.

What is your policy on neutering?

Unneutered male dogs may be accepted based on their temperament and with the understanding that, should their behaviour change, the owner may be required to have the dog neutered in order to continue attending day care.

Unneutered female dogs are accepted at the daycare centre but can not attend when they are in season. Owners are required to inform the centre as soon as they are aware that their dog is in season. If we identify that your dog is in season while in our care we will isolate them for the remainder of the day and inform you at the earliest opportunity.

Further questions?

If you have any further questions, please don't hesitate to call us on 07904022562